Contact
Contact
Four addresses, all read by the same person. There is no form and no ticket system.
- General
- mail@nicholic.com
Questions about Nicholic, the products, or anything on this site.
- Safety
- safety@nicholic.com
Harm to a person on something Nicholic runs — threats, scams, coordinated abuse, or an account being used against someone.
- Security
- security@nicholic.com
Vulnerability reports and anything that should not be sent in the open.
- Privacy
- privacy@nicholic.com
Questions about data held about you, and requests to see or delete it.
What happens to your message
It is read by a person — the only person here. There is no autoresponder pretending to be a support desk, and no queue position to check.
Messages are kept for as long as the exchange is useful and then deleted. The retention period is not set yet, and the privacy notice says so. Nothing sent here is added to a mailing list, because there is no mailing list.
What to expect
A reply within five working days for general messages. Reports sent to the safety or the security address carry their own acknowledgement target, published on the safety page beside the rest. All of them are targets rather than guarantees.
If a reply does not arrive, it is far more likely to be a mail delivery problem than indifference — sending again is welcome.
What not to send
- Do not send credentials, passwords, or API keys. Nobody here will ever ask for them.
- Do not send other people's personal data.
- Do not send vulnerability details to the general address — use the security address, which is read with that in mind.
- Do not send a report of someone being harmed to the general address — use the safety address, so it is not read as an enquiry.